Developing Yourself:

Emotional Intelligence

Emotional Intelligence Domains and Associated Competences

Personal and Social Competences


Daniel Goleman, the author of Working with Emotional Intelligence


Personal Competence

How You Manage Yourself


  • Emotional self-awareness: Reading your own emotions and recognizing their impact; using 'gut sense' to guide decisions

  • Accurate self-assessment: Knowing your strengths and weaknesses

  • Self-confidence: A sound sense of your self-worth and capabilities

Happy vs. Unhappy People: 10 Differences



  • Emotional self-control: Keeping disruptive emotions and impulses under control

  • Transparency: Displaying honesty and integrity; trustworthiness

  • Adaptability: Flexibility in adapting to changing situations or overcoming obstacles

  • Achievement: The drive to improve performance to meet inner standards of excellence

COCA Principle of Achievement

Great Achiever: 8 Winning Habits

  • Initiative: Readiness to act and seize opportunities

  • Optimism: Seeing the upside in events

Social Competence

How You Manage Relationships

Social Awareness

  • Empathy: Sensing other's emotions, understanding their perspective and taking active interest in their concerns

  • Organizational awareness: Reading the currents, decision networks, and politics at the organizational level

  • Service: Recognizing and meeting follower, client, or customer needs

Empathetic Marketing

Focus on Emotional Drivers

Relationship Management

How To Solve People Problems