GE Leadership Effectiveness Survey (LES) - Assessment of Top Managers and Leadership Development at GE

The GE Leadership Effectiveness Survey (LES)

Jack Welch (success story)

Characteristic

Performance Criteria

Ranking Scale: Significant Development Needed 1 2 3 4 5 Outstanding Strength

Vision

Has developed and communicated a clear, simple, customer-focused vision / direction for the organization.
Forward-thinking, stretches horizons, challenges imaginations.
Inspires and energizes others to commit to Vision. Captures minds. Leads by example.
As appropriate, updates Vision to reflect constant and accelerating change impacting the business.

Customer / Quality Focus

Listens to customer and assigns the highest priority to customer satisfaction, including internal customers.
Inspires and demonstrates a passion for excellence in every aspect of work.
Strives to fulfill commitment to Quality in total product / service offering.
Lives Customer Service and creates service mind-set throughout organization.

Maintains unequivocal commitment to honesty / truth in every facet of behavior.
Follows through on commitments; assumes responsibility for own mistakes.
Practices absolute conformance with company policies embodying GE's commitment to ethical conduct.
Actions and behaviors are consistent with words. Absolutely trusted by others.

Accountability / Commitment

Sets and meets aggressive commitments to achieve business objectives. The Tao of Employee Empowerment

Knowledge / Expertise / Intellect

Possesses and readily shares functional / technical knowledge and expertise. Constant interest in learning.
Demonstrates broad business knowledge / perspective with cross-functional / multicultural awareness.
Makes good decisions with limited data. Applies intellect to the fullest.
Quickly sorts relevant from irrelevant information, grasp essentials of complex issues and initiates action.

Initiative / Speed

Creates real and positive change. Sees change as an Opportunity.
Anticipates problems and initiates new and better ways of doing things.
Hates / avoids / eliminates "bureaucracy" and strives for brevity, simplicity, clarity.
Understands and uses speed as a competitive advantage.

Global Mind-set

Demonstrates global awareness / sensitivity and is comfortable building diverse / global teams.
Values and promotes full utilization of global and work force diversity.
Considers the global consequences of every decision. Proactively seeks global knowledge.
Treats everyone with dignity, trust, and respect.