Performance Management



Enterprise Performance Management (EPM)

Multi-disciplinary cross-functional approach


Performance Management System




Enterprise performance management (EPM) is a multi-disciplinary, cross-functional process that enables improved enterprise performance.

EPM starts with a simple question: "How's your organization performing today?" But unless you can get a straight answer, it ends there, too.





Mediocre metrics tell you what's going on.

Better metrics tell you what's going on an why.

Best metrics tell you what's going on and why, and help you discover ways to makes things radically better.

the difference that can make the difference.

Future-focused Human Resource Development (HRD)

Past-focused HR professionals put their efforts into performance appraisal.

Future-focused HR professionals define capabilities a firm needs to win, compare them to what the firm has on hand, and define what additional capabilities need to be developed or acquired. And they do so systemically.


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Six EPM Steps

Formulating strategy

Setting goals

Monitoring metrics

Analyzing results

Making decision


EPM Gives Your the Power To:1

Monitor and measure performance against goals across sales, marketing, operations, finance, supply chain, customer and product management

Align and optimize technologies and business processes, tactics and strategies, resources and objectives, business unit and corporate goals with metrics

Focus and execute on bottom-line business drivers across operational divisions to enhance performance enterprise-wide

Collaborate and communicate atop a scalable web-based business intelligence (BI) framework for faster, smarter decision-making

Analyze and anticipate revenue cycles, supply chain and product performance, customer behavior, and more from single browser interface

Leverage existing resources through a flexible, standards-based BI platform

Systemic Innovation

Business Process

Business Process Management Software (BPMS)

Creating Customer Value

Customer Care

Value Chain Management

Value Innovation

Why Enterprise Process Management?

Modern business intelligence solutions offer rich visuals and personalized dashboards that make it easy for business managers to monitor the metrics that matter. It puts at their fingertips the key performance indicators (KPIs) that make proactive and predictive business management a reality. This allows managers at all levels to keep track of the metrics most important to them on a daily basis. With a head's up view of vital information, everyone now has the ability to manage to exceptions, monitor trends, and make smart decisions.1

EPM runs deeper than high-level metrics, KPIs and dashboards. It's a multi-disciplinary, cross-functional process that enables improved enterprise performance through alignment, visibility, and collaboration among business units and functional areas. More than just connecting strategy and goals to metrics, analytics and methodology are required to understand which metrics are important and how they should be measured. The pay-off is that the right information gets to the right people, at the right time, to make an impact.

Business Intelligence

Business intelligence is the process of gathering data in the field of business, turning data into information and then into knowledge.

Business intelligence is carried out to gain sustainable competitive advantage, and is a valuable core competence in some instances. Every business intelligence system has a specific goal, which is derived from an organizational goal or from the vision statement.

Business Performance Measurement (BPM)

Business Performance Measurement is a software oriented business intelligence system that some see as the new generation of business intelligence though the terms are used interchangeably by most in the industry.





  1. "Insight Across the Enterprise," BusinessObjects