Involve everyone in development
of the
change program. Synergize
different perspectives. Solicit
feedback to draw out and
eliminate concerns. Organize
meetings to market the strategy.
Build in as much certainty as
you can. Give people insight
into the steps you are taking to
implement change. Give them the
facts about what they’re facing.
Share how you will prepare
people to take on new ways of
working.
⑦
Explain
Shape expectations. Define
milestones and timelines.
Make sure people know what is
expected of them.
Communicate effectively,
frequently, honestly and
credibly even in times of
uncertainty when you don’t have
complete information. Feeling
informed goes a long way toward
building trust. Acknowledge your
own mistakes and say what you’re
doing to correct them ‒ it is
one of the best ways to soften
resistance and it also opens the
door for others to admit their
own mistakes and search for a
new common ground.
Use various channels ‒ both high
tech and low tech ‒ to
communicate and successfully
connect with your
stakeholders.
⑩
Reward
Reward those who demonstrate
the ability to move and adapt
quickly.
