Some Reasons You
Should Setup Live Answering
There are so many reasons for
having live answering in your business but Iíll be showing you
my top 5:
Time is of the essence when it
comes to customers. No one wants to wait for days before having
a simple inquiry answered and it is for this reason customers
move towards businesses that can answer their questions as soon
as they come.
Having live answering in your
business, increases the speed at which complaints are resolved,
general inquiries are answered and new information is passed.
2. Better Value
If you donít already have any form
of customer service in your business, you may be wondering how
this is true as you will need to spend some money to get this
service from businesses offering it.
But hereís the catch, not only is
this way cheaper than hiring your customer service reps, but it
will also bring the most value for money as youíll have a stream
of satisfied customers in your business.
It is estimated that businesses
lose up to $72 billion yearly to customer service-related
issues. Plugging that leak with live answering will not only
save you a lot of money but will also bring you even more money.
customer satisfaction rises,
youíll be having more people patronizing your business including
word of mouth referrals to their friends and family. Youíll gain
new customers while retaining the old ones you already have
which only means one thing for your business Ė growth!