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Problem Solving Strategies:
4 Levels
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Creative Problem Solving
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Radical Improvement:
Kore 10 Tips
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Turn Problems to Opportunities:
6 Tips
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The Work-Out Event typically consists of five
sessions that take place over the course of one to three days1:
❶
Introduction
-
Brief participants on the goals and
agenda for the Work-Out, and the culminating event: the Town Meeting
-
Review the process and ground rules (no sacred caws, no
"turf-defending,"
no blaming, no pulling rank by managers, no
complaining; focus on solutions).
❷
Brainstorming
❸
The Gallery of
Ideas
❹
Generate Action Plans
-
Teams use the remaining time to
develop
an action plan for implementing the selected ideas, and then prepare
a presentation, with supporting data, requesting approval for the
idea from the Sponsor at the Town Meeting.
-
Each idea must have an "owner" who will take responsibility for
seeing it through implementation if it is approved.
❺
The Town Meeting
-
Teams present their recommendations to
the Sponsor. The Sponsor dialogues with the team and other
participants about the viability of the idea, and asks for input
from managers who will be affected by the team's recommendation,
before
→
making a 'yes/no' decision  on the spot.
At
GE, Work-Out "Town Meetings"
gave the corporation access to an unlimited resource of imagination and
→
energy of its
talented employees.
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25 Lessons from
Jack Welch
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