❶ Strive to
amaze your customers,
both internal and external; ask
yourself "What would an ideal customer experience be?" and look
for ways to make maximum contribution to that ideal state
❷
Develop a
→
creative dissatisfaction
mindset; ask yourself "What would an ideal process or
workshop look like?" and search for opportunities to make radical
improvements
❸
Look for opportunities to do much more
with much less; apply the
→
80/20 Principle
to everything
>>>
❹
See
→
problems
as
→
opportunities
to make things radically better and to hone your winning
skills for
→
creative problem solving
❺
Challenge assumptions and the status quo; recognize that the
current practice
may entrap people in old ways of seeing and thinking
>>>
❻
Take
different
→
perceptual
positions and look at the current practice with new eyes; ask
"Why and What If?" questions
❼
Know how to sell your radical ideas to
other stakeholders and
→
how to
overcome resistance to change.
❽
→
Brainstorm
creative solutions with your group; go wild;
think outside the box; look for
→
synergies
❾
→
Think positively
and act promptly ‒ start improving things and learn as you go
>>>
❿
Follow the radical improvement action
(Kaikaku)
with continuous small improvements (→
Kaizen)
>>>
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