Happy Business  >>  Love Your Customers

Balanced Business System    6Ws of Corporate Growth

3 Strategies of Market Leaders    Business Architect


Efficiency Improvement

Lean Production

Lessons from Winners

Productivity Improvement

CIF vs MP    3 Ps of CIF

Cross-functional Management   Employee Empowerment

CIF Implementation >> PDSA Cycle Learning SWOT Questions

Performance Management >> System    Measuring System

Business Processes

Definition    Characteristics    EBPM

Process Thinking  >>  Leadership    Benchmarking

e-Business >> IT / Business Alignment

Quality Management

Deming's 14-Point Plan for TQM

Master of Business Synergies (MBS)

Synergistic Innovations    Synergistic Partnerships

Value Innovation

Innovation Is Love    Systemic Innovation: 7 Areas

Customer-driven Innovation >> Customer Listening Tips

Problem Solving

4 Levels    Work Back    6 Steps    Creative


Cleaner Producti0n >>  Strategies Measuring    EQMS


Kaizen Mindset    3 Kaizen Principles    Key Practices

Kaizen and Management    Mini-Kaizen

Kaizen and Innovation

Kaizen Culture >> 3 Pillars >> Japan vs. West

No-Blame Culture    Suggestion Systems

Advantages of Japanese Firms

Kaizen-Kaikaku Synergy >> 10 Kaikaku Commandments

Kaizen Implementation >> 7 Principles

80/20 Principle and Continuous Improvement

Kaizen and TQM    Kaizen and Lean Manufacturing

Lean Enterprise

10 Tips    Key Features    5 Approaches

Lean vs. Traditional    Characteristics    JIT

3 Broad Types of Wastes    7 Wastes    5 Ss

5 Whys?  >>  Examples    Glossary


Konosuke Matsushita    Edward Deming    Akio Morita

Value Chain Management

Process Enterprise    EBPM

GE Work-Out  >>  Goals  ‖  7 Steps  ‖  Examples

IT-powered Value Chain    IT/Business Alignment

ERP >> 10 Implementation Tips

Service-Profit Chain    CRM >> CRM Implementation Tips

Best Practices in Efficiency Improvement

Kaizen Implementation    CIF    Just-In-Time (JIT)

Toyota Production System (TPS)  >>  7 Principles

Toyota Way    Toyota Problem Solving Techniques

Canon Production System    Six Sigma at GE

Fidelity Investments    TQM Slogans at Pentel

Lean GSEP    Thara Eng.    Rojee Tasha

Shwee Shwian Food    3 US SMEs

Work-Out  >>  5 Sessions  >>  2 Types of Problems

Japanese Suggestion System

Problem Solving: 5-Why Process

30 Lessons from Konosuke Matsuhita

Customer Care    Feedback    Beta Testing

P&G: Listening To Customers Online

Coaching by Example

Fun4Biz Suggestion System

10 Success Lessons from e-Coach

Kore 10 Innovative Thinking Tools

Market Segmentation by Business e-Coach

Create Greater Developmental Value Online