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Jeff Bezos
Quotes |
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Do Your Best
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Customer Care
We see our
customers as invited guests to a party, and we are the hosts. It's
our job
every day to make every important aspect of the
customer experience
a little bit
better.
We don’t make money when we
sell things;
we
make money when we
help people make purchase decisions.
We will continue to invest in systems, people and product expansion,
each of which helps us better
serve customers.
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Business Development
There are two ways to extend a business. Take inventory of what
you're good at and extend out from your skills. Or determine what
your customers need and work backward, even if it requires learning
new skills.
There are two kinds of companies, those that work
to try to charge more and those that work to charge less. We will be
the second.
We've never tested and we never will test
prices based on customer
demographics, ... What we did was a random price test, and even that
was a mistake because it created uncertainty for customers rather
than simplifying their lives.
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Innovation
What we want to be is something
completely new. There is no physical
analog for what Amazon.com is becoming.
There'll always be
serendipity involved in
discovery.
One of the things that is most
important for a company is to be very clear about their
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strategies,
so
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investors
get to self-select
as to whether or not that's the right strategy for them.
I think we've done a
very good job about being clear that we're a long-term focused
company.
>>>
Good ideas will always
get funded, so that's not going to be a
problem. But you will see that it will be harder and harder for bad
ideas to get funded. |
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Amazon.com Success Story
Based in Seattle, USA, the company has grown from a book seller to a virtual
Wall Mart of the Web selling products as diverse as music CDs, software, office
products, electronics, toys, games, cookware, hardware, food, and health
products. The company has also grown at a tremendous rate with revenue rising
from about US$150 million in 1997 to US$5.2 billion in 2003.
Entrepreneurial Spirit of Jeff Bezos
"One of the huge
mistakes people make is that they try to force an interest on themselves. You
don't choose
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your passions;
your
passions choose you." ~ Jeff Bezos
Jeff Bezos, the founder of the company,
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broke the rules
of the book business by using
the Internet
rather than conventional distribution channels.
Amazon.com was founded by Jeff Bezos, a computer science and electrical
engineering graduate from Princeton University. Bezos had moved to Seattle after
resigning as a Senior Vice-President at D.E.Shaw, a Wall Street investment bank.
He didn’t know much about the Internet. But he came across a statistic that the
Internet was growing at 2300%, which convinced him that it was a large growth
opportunity.
Not knowing much more, he plunged into the world of
e-commerce with
no prior retailing experience.
He chose to locate the company in Seattle because
it had a large pool of technical talent and since it was close to one of the
largest book wholesalers located in Rosenburg, Oregon. He was
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thinking of the
company as a bookseller at the beginning. Moreover, the sales tax laws for
online retailers state that one has to charge sales tax in the state in which
one is incorporated. Therefore it was logical to locate in a small state.
The company was started in a garage. Initial
business meetings were conducted at a local Barnes and Noble store. Bezos picked
the name 'Amazon' for his company because it started with the letter A,
signified something big, and it was easy to spell.
The company went online in July 1995. In May 1997,
Amazon.com went public.
For his contribution, Jeff Bezos was picked as the
1999 Time person of the year at the age of 35 making him the fourth-youngest
person of the year. Describing why it choose Bezos, Time magazine said, “Bezos’
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vision
of the online retailing universe was so complete, his Amazon.com site so elegant
and appealing that it became from Day One the point of reference for anyone who
had anything to sell online.”
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