generalizations about other cultures,
but don't use those generalizations to stereotype. Use them rather
to understand better and appreciate other multifaceted human beings.
Remember that cultural norms may not apply to the behavior of any
particular individual. We are all more complicated than any cultural
norm could suggest.
Awareness of current power imbalances is necessary for understanding
solving problems, working together
Honest acknowledgment of the mistreatment that has taken place on the
cultural difference is vital for effective communication.
Use this as an opportunity to
Don't assume that yours is the only right way to communicate. Keep
questioning your assumptions about the "right way" to communicate.
Communicate trust and build
rapport by talking in
your client's preferred mode.
Search for ways to make the communication work, rather than searching
for who should receive the blame for the breakdown
Honor others' opinions about what is going on. Try to
perceptions of the
same reality. Put yourself in the other person's
Suspend judgment, and try to
look at the situation as an outsider.
Practice, practice, practice.