Dell Inc.

"We learned to identify our core strengths," says Michael Dell, Founder of Dell Inc. “We wanted to earn a reputation for providing great customer service, as well as great products. Engaging the entire company – from manufacturing to engineering to sales to support staff – in the process of understanding customer requirements became a constant focus of management, energy, training, and employee education.“... More



Customer Value Management


Customer Value Journey

Customer Experience Management

Service-Profit Chain









The objectives of Canon Production System (CPS) are to manufacture better quality products at lower cost and deliver them faster. Canon invited all their employees to suggest ideas for improvement and developed 6 Guidelines for the Suggestion System to make it most effective.  The company developed also a list of 9 wastes to help their employees become problem-conscious, move from operational improvement to systems improvement, and recognize the need for self-development... More



Lean Manufacturing

Transition to a Lean Enterprise: 10 Tips

7 Wastes to be eliminated

Toyota Production System (TPS)

Green Business

Green Procurement