Add More Value for Your Customer

3 Eternal Tasks of Management

3 Stages of the Quest for Customer Value

Achieving Deep Customer Focus

Below are five Michael Hammer's questions to answer.

1. Do you present a single face to your → customers ?

2. Do you work in different ways for different classes of customers and different types of people?

3. Do you know what your customers will ask for before they do?  >>>

4. Do you make your customers' experience a seamless one?

5. Do you let customers do more for themselves?

6. Do you measure the things that customers really care about?

→ Customer Value Creation: Yin-Yang Strategies

→ Creating Sustainable Profits: 9 Questions To Answer

→ Create Customer Value: 10 Lessons from Konosuke Matsushita

→ Virtuoso Marketing 

→ Selling Is Problem Solving