Add More Value for Your Customer
3 Eternal Tasks of Management
3 Stages of the Quest for Customer Value
Achieving Deep Customer Focus |
Below are five
Michael Hammer's
questions to answer.
-
Do you present a
single face to your
→
customers ?
-
Do you work in different ways for
different classes of customers and
different types of
people?
-
Do you know what your customers will ask for
before they do?
>>>
-
Do you make your customers' experience a
seamless
one?
-
Do you let customers do more for
themselves?
-
Do you measure the things that customers
really care about?
→
Customer Value Creation:
Yin-Yang Strategies

→
Creating Sustainable Profits:
9 Questions To Answer
→
Create Customer Value:
10 Lessons from Konosuke Matsushita
→
Virtuoso
Marketing

→
Selling Is
Problem Solving |