Customer Experience



Make It Easy for Your Customers To Do Business with You


Customer Value









Below are Michael Hammer's questions to answer.

Do you present a single face to your customers?

Do you work in different ways for different classes of customers and different types of people?

Do you know what your customers will ask for before they do?  >>>

Do you make your customers' experience a seamless one?

Do you let customers do more for themselves?

Do you measure the things that customers really care about?


Customer Experience Management


Love Story

Sample Job Description

Customer Retention