Enemies of Your Business




Know Your Enemies


Total Quality Management (TQM)

Barriers to successful TQM


9 Signs of a Losing Organization


Losing Organization Barriers to successful TQM e-Coach Cross-functional Management Continuous Impromvement Customer Focus Transformational Leadership Commitment Barriers to successful TQM total quality management  

▪ Lack of long-term commitment and managerial leadership

▪ Insufficient emphasis on continuous improvement and empowerment of workers

▪ Misdirected focus emphasis on the trivial many problems facing the company rather than a critical few




Lack of systems thinking and cross-functional, cross-disciplinary efforts


Barriers to Systems Thinking




▪ Emphasis on internal processes to the neglect of external customer-focused results

▪  Lack of cost-of-quality measurement, performance reporting, and reward/formal recognition systems

▪ Emphasis on quick fixes and low-level reforms, short-term performance at the expense of long-term improvements




▪ Lack of transformational leadership skills because TQM requires cultural transformation


Organizational Transformation




▪ Lack of Kaizen mindset because a big change must be followed by small continuous-improvement activities


Kaizen and Total Quality Control (TQC)





▪ Lack of focus in training and coaching.


Motivational Coaching




▪ The silo effect a lack of common goals, communication and collaboration between departments in an organization.


Break Silo

Eliminate Bureaucracy



Stephen Covey advice quotes

To master Total Quality, you must progressively perfect interdependent, interpersonal relationships.



Edward Deming advice quotes

'Quality' means what will sell and do a customer some good ‒ at least try to.

Edward Deming



Mahatma Gandhi advice quotes

It is the quality of our work which will please God
and not the quantity.

Mahatma Gandhi


Plato teachings quotes

All things will be produced in superior quality when each man works in accordance with his natural gifts.



Jack Welch advice business quotes

We want to make our quality so special, so valuable to our customers, so important to their success that our products become the only real value choice.

Jack Welch