Business communication is any communication used to build partnerships, intellectual resources, to promote an idea, a product, service, or an organization – with the objective of creating value for your business.





Sample Job Descriptions

Customer Experience Consulting

... Must be able to articulate strategies, concepts, initiatives, and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listener...

Strategic Product Design

... Demonstrate strong communication skills; support Communication plan for all initiatives...


10 Steps to Successful Communication With Your Prospects

Body Language

Customer Experience Management


Customer Experience as a Love Story






Vadim Kotelnikov advice quotes

If you strop learning,
you stop creating history and become history.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon




Motivating  ●  Negotiating  ●  Presentations ●  Entrepreneurial  ●  Managerial  ●  Cross-Cultural


"The meaning of your communication is the response you get." ~ an NLP Presupposition


Managerial Communication

  • Informing: Communicate knowledge and information that people need in a way that they understand and can apply to their job... More

10 Rules of Effective Networking

  • Ask, don't talk.

12 Effective Leadership Roles

  • Communicate openly and honestly; give clear guidelines; set clear expectations

  • Be willing to discuss and solve problems; listen with understanding; support and help... More

Effective Communication Helps You:



Recommendations for Business Leaders

7 Ways To Improve Communication and Collaboration

  1. Develop a "top-down" culture that encourages and rewards open communication and collaboration..

How To Achieve High Visibility In Your Target Market

10 Strategic Tips by Glenn Ebersole

  • Strategic Tip #2: DO commit to be and be a rapport builder. High visibility people develop rapport with almost every individual with whom they come in contact. Highly visible people are communication builders

Google: 10 Golden Rules

  • Pack them in. Almost every project at Google is a team project, and teams have to communicate. The best way to make communication easy is to put team members within a few feet of each other... More

How To Become an Irresistible Sales Communicator

Top 7 Principles

  • The Power of Emotional State Mastery

  • The Power of Personal Congruence & Integrity

  • The Power of Instant Rapport & Trust

Selling with NLP

8 Steps of Effective Listening

  • Listen to what is not said

IDEO's Innovation Practice Tips

  • Think "verbs", not "nouns" in your product and service offerings so that you create wonderful experiences for everyone who comes into contact with your company or brand... More

12 Tips for Global Business Travelers

5 Strategies for Managing Up

There are five laws that you absolutely must follow if you have any hope of creating, maintaining, and managing any productive relationship with your boss.

3 Rules for Dealing with Rude and Unfair Clients

  • Just because they are being negative, you don't have to be rude or defensive – concentrate on the problem, not the person.


5 Ways To Be an Unfair Critic

  • Criticize not just the item in question, but the background of the person or company responsible. If you can point out how much you disliked something else from this source, by all means do so.

Structuring a Strategic Alliance

10 Questions To Answer

  1. How good are your communication skills?

Mental Fengshui: 21 Rules

  • Talk slowly but think quickly.

The 10 Essentials of Effective Communication

  • Invite feedback. Ask your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey.... More

Five Bargaining Tips

  • Be persistent. Don't expect to "win" the first time. Your first job is just to start the other person thinking.


Value Mantra

Value mantra encodes a lot of meaning in a short phrase. Usually, it is a 3-5 word shorthand encapsulation of your customer-focused intent that may include one or two key points of difference in it... More

Internal and External Communication

Business Communication encompasses a huge body of knowledge both internal and external for your business.

Internal communication includes communication of corporate vision, corporate strategies, plans, major decisions, Corporate Culture Download PowerPoint presentation, pdf e-book, shared values and guiding principles, employee motivation, cross-pollination of ideas, etc.

External communication includes branding, marketing, advertising, selling, customer relations, public relations, media relations, business negotiations, etc.

Whatever form it takes, the objective remains the same – to create a business value.

The 10 Key Project Leader Skills

  • Communication skills: verbal, both one-on-one and with a group, and written... More

5 Factors that Make a Project a Success

By: Eric Verzuh,

the author of he Fast Forward MBA in Project Management

To be successful, a project must have...:

  1. Constant, effective communication among everyone involved in the project in order to coordinate action, recognize and solve problems, and react to changes.

The 17 Indisputable Laws of Teamwork

  • The Law of Communication: Interaction Fuels Action.

Be the Best Possible

10 Tips by Ten3 NZ Ltd.

  • Be a team player.  The most valuable single factor that contributes towards high levels of excellence and quality in a team, stem from an individual team member's ability to work with others, i.e. his or her levels of cooperation and communication.  These "social intelligence" skills include the ability to persuade, negotiate, compromise and make others feel important... More

Three Key Benefits of Japanese Suggestion Systems

Suggestion systems are a valuable opportunity for worker self-development  as well as for two-way communication in the workshop... More

Solving Problems and Making Decisions in Discussion With Other People

How to solve problems and make decisions more effectively in discussions with other people. Your ability to communicate is the most important skill you can develop to get on to the fast track in your career. Perhaps the most important thing you do in business is to solve problems and make decisions, both by yourself and with other people... More

Critical Thinking: Socratic Questions

Socratic questioning is at the heart of critical thinking – they enhance your critical thinking skills.

Socratic questions challenge accuracy and completeness of thinking in a way that acts to move people towards their ultimate goal... More

Yin-Yang of Effective Listening

12 Active Listening Tips

  • Be aware of biases and perceptions. Control your biases and validate your assumptions.

  • Encourage the speaker, provide feedback and paraphrase to show you are listening..

Making Effective Presentations

To communicate effectively, don't try to say all you know – say only what your audience needs to know. Sort out relevant data from a huge amount of available input and convey only what helps your audience take productive action. Turn data into information that has clear meaning and relevance to your audience... More

How To Present with Passion

No matter what you are, we are all in sales. Selling is a transfer of emotions. When you speak, do your listeners sense how strongly you believe in what you're saying? If you want people to give you their undivided attention and feel compelled to heed your advice, they must hear and see in you an unwavering commitment to your message.

The Power of Passion

How To Make an Effective Venture Presentation

By Terry Collison

The history of venture financing is littered with the carcasses of truly worthy companies that just never made it through financing.

That’s why I’m so dedicated to giving entrepreneurs the keys to a potential investor’s brain.

You must plan your pitch based on an awareness of how the investor is likely to be thinking.

Then you must communicate to the investor that you intend to present your information in a way that will help the investor assess whether this opportunity represents a "fit" with the investor’s interests and capabilities (notice: I didn’t phrase that in terms of "whether or not this is a ‘good’ investment")... More

Take Time Out for Mental Digestion

How to get support for your ideas more easily than ever before.

An individual needs about 72 hours to absorb a new idea. Effective  executives are those who present their ideas in very casual way, rather than as a decision or a fact engraved in stone. They present their thoughts as ideas for consideration. Effective executives encourage the other person to take the new idea or new way of doing things and think about it for a few days. They say that "we can discuss this later" and they just leave the idea with the other person.

Cross-Cultural Communication Challenges

Culture is often at the root of communication challenges. Exploring historical experiences and the ways in which various cultural groups have related to each other is key to opening channels for cross-cultural communication. Becoming more aware of cultural differences, as well as exploring cultural similarities, can help you communicate with others more effectively. Next time you find yourself in a confusing situation, ask yourself how culture may be shaping your own reactions, and try to see the world from the other's point of view... More

How To Break Down Barriers To Communication

  • Organize cross-functional teams for all sorts of projects. Make them as loose or as formal as you see fit but be sure that there is good mixing and that all of the departments contribute.

Selling by Coaching

"We are all salesmen every day of our lives.  We are selling our ideas, our plans, our enthusiasm to those with whom we come to contact." Charles M. Schwab

To be a great salesperson, you must treat your prospective customer as a player who wants to achieve extraordinary results. You are to help the player win.

Humorous Communication Quotes

"Only one fellow in ten thousand understands the currency question, and we meet him every day." Kin Hubbard.

Humorous Business Plan: Great Communicator

Targeted Market: "I like to talk with people who express my thoughts clearly." Unknown...

Communication Management Skills: "Man is least himself when he talks in his own person. Give him a mask, and he will tell you the truth." Oscar Wilde...

Market Analysis: "The really important things are said over cocktails and are never done." ~ Peter Drucker.



The First Contact: Asking Effective Questions...

How To Present Your New Project Idea To Decision Makers...

Give People Time To Digest a New Idea...

Feedback: Finding the Difference that Makes the Difference...


Public Relations Marketing...

Emotional Marketing...

Effective Business Communication Tips...

Effective Negotiating...

Negotiating Business Contracts...

DEGAP Tool: Thinking in Three Dimensions...

Project Communication...

Listening To Your Customers...


Cultural Intelligence...

Cross-cultural Communication...

 Lessons from Jack Welch  Simplify...



Stephen Covey advice quotes

Seek first to understand,
then to be understood.
.. More




Your People Skills



  1. Super Communication - the NLP Way, Russel Webster

  2. Essential Manager's Manual, Robert Heller & Tim Hindle

  3. The NLP Coach, Ian McDermott and Wendy Jago

  4. APO News

  5. First Impression, Tom Hopkins

  6. Corporate Coach Newsletter, Brefi Group

Creating, Winning, and Retaining Customers

USP >> Communicate

Make the Competition Irrelevant

How To Create Amazingly Seductive Offers

3 Magical Phrases To Get People Listening


The ABC of Selling: Always Be Closing

Customers Will Usually Come Back If...

How To Deals With Rude and Unfair Customers: 3 Rules

Marketing and Selling Quotes

10 Business Communication Tips

Asking Effective Questions

Searching Questions

How To Make Effective Presentations

Effective Format of Presentation

How To Keep Your Audience Interested

Venture Presentation

How To Make Effective Venture Presentation

Venture Presentation: 8 Issues in 8 Minutes

How To Obtain a Commercial Loan for Your Venture

What Does the Bank Look for in Making a Decision

Negotiation Tips

Negotiation DOs and DON'Ts

Conduct During Negotiations

Applications of NLP To Business

Managing Cross-cultural Differences

Meeting  >>  Functions  /  Types