Soft Skills

People Skills




You core achievement skill

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo Vadim Kotelnikov





Your Attitude

Your attitude is the first thing people pick up on. Before you say a word, your core attitude can start crafting the first impression about you. Project the attitude you want to − friendly, enthusiastic, confident, energized, happy, approachable, empathetic, a positive, proactive person it's great to deal with. When you are operating from inside a really useful attitude, your non-verbal communication, such face expression and body language, tends to take care of itself and sends out signals you want to send.








Motivating and Communicating

Connecting with People

Negotiation Tips

Managing Cultural Differences




The Tao of Communication

  • Yin (Receiving): Listening, understanding, being inspired...

  • Yang (Sending): Speaking, persuading, inspiring.


10 Main Goals of Communication

❹  To inspire creativity, ideas, fresh thoughts and discoveries ... More

10 Rules of Effective Networking

  • Ask, don't talk

12 Effective Leadership Roles

  • Communicate openly and honestly; give clear guidelines; set clear expectations

  • Be willing to discuss and solve problems; listen with understanding; support and help... More

Managerial Communication

  • Informing: Communicate knowledge and information that people need in a way that they understand and can apply to their job... More



How To Become an Irresistible Sales Communicator

Top 7 Principles

  • The Power of Emotional State Mastery

  • The Power of Personal Congruence & Integrity

  • The Power of Instant Rapport & Trust.




Benefits of Effective Communication

  • Achieves shared understanding

  • Directs the flow of information

  • Helps people overcome barriers to open discussion

  • Stimulates others to take action to active goals

  • Channels information to encourage people to think in new ways and to act more effectively

Mental Fengshui: 21 Rules

  • Talk slowly but think quickly

How To Achieve High Visibility In Your Target Market

10 Strategic Tips by Glenn Ebersole

  • Strategic Tip #2: DO commit to be and be a rapport builder. High visibility people develop rapport with almost every individual with whom they come in contact. Highly visible people are communication builders.



Humorous Business Plan

Financial Success

Values being created: "The greatest luxury of riches is that they enable you to escape so much good advice." Sir Arthur Helps.

12 Tips for Global Business Travelers

  1. Expect your meetings and negotiations to be longer than anticipated. Build more time into schedules.

Humorous Business Plan: Great Communicator

Targeted Market: "I like to talk with people who express my thoughts clearly." Unknown.

Kids Little Instructions on Life

"Never tell your little brother that you're not going to do what your mom told you to do." Hank, Age 12... More

Humorous Business Plan: Successful Marriage

Marriage management skills: "A good marriage would be between a blind wife and a deaf husband." Montaigne... More

Humorous Business Plan: Success in Love

Funds required and uses: "Money will say more in one moment than the most eloquent lover can in years." Henry Fielding.

Effective Speaking

Perhaps the greatest single stumbling block to real communication is the one-sided nature of speaking. Most of us think of "communicating" as a one-way process. Two monologues do not make a dialogue, however. Exchange between you and your targeted prospect is the key to effective communication. So, listening is an active pursuit for selling your ideas.

What makes people listen? The three basic factors are:

  1. Self-interest;

  2. Who's speaking; and

  3. How they say it.

Understanding the basic principles of how we communicate and why we listen - what works, what doesn't, and why - starts you on the road to a realistic appraisal of what you want to say and how you plan to say it... More

Be the Best Possible

10 Tips by Ten3 NZ Ltd.

  • Be a team player.  The most valuable single factor that contributes towards high levels of excellence and quality in a team, stem from an individual team member's ability to work with others, i.e. his or her levels of cooperation and communication.  These "social intelligence" skills include the ability to persuade, negotiate, compromise and make others feel important... More

Effective Listening

Often we have too much difficulty listening to other people because3:

  • we "know" what we are going to hear;

  • we are seeking confirmation, not information;

  • what's being said is getting in the way of what needs be said.

10 Rules of Effective Listening

By: Linda Eve Diamond

Rule #1: Stop Talking! You can't multi-task speaking and listening. If you're talking, you're not listening. This rule also applies to the talking inside your head. If you're thinking intently about what you want to say, you're not listening to what is being said.

12 Active Listening Tips

  • Be aware of biases and perceptions. Control your biases and validate your assumptions.

  • Encourage the speaker, provide feedback and paraphrase to show you are listening.

Socratic Questions

Socratic questioning is at the heart of critical thinking they enhance your critical thinking skills. Socratic questions challenge accuracy and completeness of thinking in a way that acts to move people towards their ultimate goal... More

 Humorous Tips from Men  25 Rules for Women

  • Yes and No are perfectly acceptable answers to almost every question.

  • Whenever possible, please say whatever you have to say during commercials.

  • If something we said can be interpreted two ways, and one of the ways makes you sad or angry, we meant the other one... More

The 10 Key Project Leader Skills

  • Communication skills: verbal, both one-on-one and with a group, and written... More

How To Present with Passion

No matter what you are, we are all in sales. Selling is a transfer of emotions. When you speak, do your listeners sense how strongly you believe in what you're saying? If you want people to give you their undivided attention and feel compelled to heed your advice, they must hear and see in you an unwavering commitment to your message.

5 Ways To Be an Unfair Critic

  1. Speak in absolutes. That film you saw last night is "the worst movie I've ever seen in my life." Heap as much negative thoughts in one sentence as possible.


 Discover much more in the


The 10 Essentials of Effective Communication...

KFC the Three Aspects of Successful Communication...

Effective Interpersonal Communication...

Creating Rapport...

Major Barriers to Interpersonal Communication...

Taking the Preferred Styles Into Account...

Taking Different Perceptual Positions...

NLP Solutions: How To Prevent Misunderstanding...

The Tao of Effective Listening...

Persuading People...

Asking Effective Questions...

Effective Coaching...

Coaching By Questions...

Providing Feedback...

Business Communication...

Communication in the Digital Age...

Selling by Asking Questions...

Differentiating With Different Types of People...


"You can't not communicate. Everything you say and do or don't say and don't do sends a message to others." ~ John Woods

"If you say what you think, don't expect to hear only what you like." ~ Malcolm Forbes

"Knowledge speaks, but wisdom listens." ~ Jimi Hendrix

"A good listener is not only popular everywhere, but after a while he knows something." ~ Wilson Mizner

"A bore is a person who talks when you wish him to listen." ~ Ambrose Bierce

"Never mistake legibility for communication." ~ David Carson




Buddha teachings

From right thought proceeds right speech;
from right speech proceeds right action.


Confucius advice

The superior man acts before he speaks, and afterwards speaks according to his actions.


Winston Churchill advice

If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time − a tremendous whack.

Winston Churchill



Peter Drucker advice

The most important thing in communication is to hear what isn't being said.



Listen to what is not said.

Psychology of Success

Mark Twain wisdom jokes

A good memory and a tongue tied in the middle is a combination which gives immortality to conversation.

Mark Twain

Martti Vallila quotes

The power of the pen to change the world should not be underestimated, as words based on truth can conquer the forces of vested interests and their apologists.







  1. Super Communication - the NLP Way, Russel Webster

  2. Understanding Body Language, Geoff Ribbens and Richard Thompson

  3. 101 Ways To Generate Great Ideas, Timothy R.V. Foster

  4. Simplicity, Bill Jensen

  5. Secrets of Power Persuasion for Salespeople, Roger Dawson

  6. How To Connect in Business in 90 Seconds or Less, Nicholas Boothman

  7. Corporate Coach eNewsletter, Issue No. 43, 26th January 2004, BREFI Group

  8. Communication is an Art, One-minute e-mail by Bruno Gideon

  9. Rule#1: Stop Talking!: A Guide to Listening, Linda Eve Diamond

  10. Executive Writing: American Style, Linda Eve Diamond, Marsha Fahey, Harriet Diamond