See the big picture.
not enough to just respond piecemeal to your
problem. You've got to be willing to invest in coming up with a
solution to the immediate problem
beyond it to
see its bigger potential.
listen as to counsel. Customers can provide a
perspective on products and services you may be too invested
in to evaluate objectively. Since they're the ones who'll be
buying, it's always better to know sooner rather than later.
When you delight your customer –
consistently – by offering better products and better services, you
loyalty. When you build a meaningful, memorable total