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Customer

Customer Success 360

 

What Makes People Buy

Drivers and Justifications

  Vadim Kotelnikov advice quotes

Vadim Kotelnikov

 

             

 To win customers over, think behaviorally. How can you
overcome your prospects’ resistance to change, disrupt their old behavior,
initiate a new desired behavior and turn it into a habit?

 

 Customer is right quotes Vadim Kotelnikov empathyPassion for Customers quotes Vadim Kotelnikov Love Your Customers Innovation Profits

Love for customer quotes Vadim Kotelnikov, differentiate from compeitors, photogram Irina, pigeons

Customer is not an object of marketing, Customer is the one who, if pleased, pays your salary, and, if excited, brings you joy and inspiration.

 

 

 

What Makes People Buy Customer Needs Winning Customers Emotional Marketing Subconscious vs. Conscious Differentiation: 4 Steps Sales Success Retaining Customers Surprise Customers Empathetic Marketing Customer Service Customer Partnership Customer Success e-Coach What Makes People Buy, Why Customers Buy - Drivers Conscious and Subconscious, EMotions

 

 

Great Slogan: WOW Principle and 7 Features

Virtuoso Marketing

First-Time Purchases

When people buy new products their buying decisions are usually driven by emotions and justified by logic. People tend to buy with their hearts and rationalize with their heads.

To win customers over, think behaviorally. How can you overcome your prospects’ resistance to change, disrupt their old behavior, initiate a new desired behavior and turn it into a habit?

Differentiate your brand and product from competitors. Create a great brand appeal. Emphasize benefits, create a great unique selling proposition (USP), build credibility and trust, and use emotional triggers to achieve your goal.  

For instance, colors, videos and music are strong emotional differentiators. According to the University of Loyola, Maryland, color increases brand recognition by a whopping 80%.

Psychological triggers are strong motivational factors that can evoke a sale. Some powerful psychological triggers are a guarantee of satisfaction, curiosity, opportunity, fear, and guilt.

Customer Needs    Understanding Risks Perceived by Customers

 

 

   

"If you have a structured view of the opportunities in your assets, tell the story in a way that allows a buyer to feel the value, not just see the numbers." ~ Dean Prebble

 

 

 

 

Recurring Purchases

Market to the subconscious. When a person has repeated a purchase many times, the buying process turns into a habit. The conscious mind hands over the decision power to the subconscious mind that works millions of times faster.

Leading brands build loving customer relationships,  make it easy for the customer to buy from them, provide great empathetic service and partner with their key customers in order to get better customer insight, create greater Value Innovations and thus retain existing customers and win new ones.

Customer Care

Brand owners who want to steal customers from their competitors need to understand that they are not competing against rival brands as much as they are competing against their prospects’ existing habits, perceptions, subconscious thinking and resistance to change.

Synergistic Selling: 3 Components

 

Knowing Customers    Listen To Customers