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Cultivate and grow a book of
client business by being the
champion for
customer insights and
customer-oriented strategy with
clients and internal teams
Provide senior-level consulting,
planning, and
leadership
of DBT strategy, new product
innovation, and service design
journey reinvention projects
Articulate and frame a client’s
customer and business problems,
and the mutual value of
recommendations, initiatives,
solutions and phases of a
strategic roadmap
Leverage a breadth of experience
in customer insight,
market insight,
business strategy, product
and service
design thinking and
technology into actionable
strategy and execution that will
delight and serve customers
Advocate for customers and b2b
colleagues and the “experience”
in conversations with
cross-disciplinary teams,
company leaders and analysts to
grow the influence of experience
thinking
Lead point of view development
in net new business, identify
organic growth opportunities
within projects and existing
client relationships
Synthesize information quickly,
and apply this deftly through a
combination of foresight,
experience, and agility
Facilitate high stakes meetings,
working sessions and workshops
with sensitivity to client and
team needs
Trace and clearly shape data and
observations into actionable
insights, implications, and
initiatives for our clients
Lead strategic engagements that
involve shaping a customer
experience strategy through the
deep analysis and understanding
of generative research as well
as ‘lean’ or hypothesis led
approaches that use the
principles of design thinking to
build strategies through
continuous prototyping and
refinement of a value
proposition
Devise and
manage projects and key
tracks of work (including other
individuals) in accordance with
established budget, work plans
and quality standards while
demonstrating measurable value
and satisfaction for the client
Collaborate with clients and
internal partners to generate
ideas, products and strategies
that utilize innovative
technology and emerging
channels – web, mobile, social,
chat, kiosk, etc. – to
complement traditional modes of
service
Contribute to
thought leadership
internally in the form of
practice development with the
global Strategy & Consulting
capability group; participate in
the development and ongoing
improvement of industry
propositions and capability
services through industry
presentations and publishing. |
