Why Customer Retention

Experts say, it takes 5 to 10 times more time, effort and expense to win new customers than it takes to keep existing ones.  



Vadim Kotelnikov advice quotes

Build loving customer relationships.

Love your customers, and they will love you back.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon



In today's competitive business world and challenging economy, retaining your customer base is critical to your success. If you don't give your customers some good reasons to stay, your competitors will give them a reason to leave.

  Customer Relationship Management (CRM) disciplines: Brand, Value, Retention





Benefits of Customer Retention

Customer retention and satisfaction drive profits. It's far less expensive to cultivate your existing customer base and sell more services to them than it is to seek new, single-transaction customers. Most surveys across industries show that keeping one existing customer is much more profitable than attracting a new one... More


Customer Experience

Customer Experience Management

What Participants of INNOMPIC GAMES Like Most




Vadim Kotelnikov advice quotes

Love your customers. If you ignore them, they will very quickly ignore you, and leave.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon



Why Companies Lose Customers

Customers are primarily turned away by an attitude of indifference of the service provider. Some customers leave because they are dissatisfied with the product or the quality. Some customers are lured away by competitors.


Measuring Customer Satisfaction

Listen To Your Customers

Dealing With Unfair Clients






Strategic Innovation vs. Traditional Strategy

Traditional strategy approaches are technology-driven and seek consumer satisfaction.

Strategic Innovation approach is consumer-inspired and seeks consumer delight.


Strategic Innovation

Customer Experience as a Love Story

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Vadim Kotelnikov advice quotes

Value innovation is an entrepreneurial way to tell customers 'I love you!"

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon



Value Innovation

Value innovation helps you stand out from your competition. Questioning your product/market strategies as well as underlying assumptions. What makes people buy?

You must examine radically what constitutes real value for customers by asking fundamental questions: what value offering need to be introduced or increased to meet customer needs?.. More


Customer Value Journey

Add More Value for Your Customer

Make It Easy for Your Customers To Do Business with You



Vadim Kotelnikov advice quotes

Don't lose focus on the customer if you don't want to lose them and your business.  >>>

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon



Getting Loyal Customers

To win customer loyalty, you must first satisfy your customer repeatedly >>>   Example

Delighted and loyal customers will return for follow-on business without considering alternatives of comparing the competition. Though, there is a number of factors that influence customers' decisions to remain loyal, true loyalty is based on your company's continuous delivery of superior value... More

  Customer Loyalty: Love Your Customers - Vadim Kotelnikov quotes



80/20 Principle for Customer Success

The 80/20 Principle helps you to isolate customer segments where you are making higher profits and where you are less cost effective. Focus on providing a stunning service in 20% of the existing products/services that generate 80% of fully costed profits.

Devote extraordinary endeavor towards retaining 20% of customers who provide 80% of the firm's profits. Focus on the 20% or customers who generate 80% of sales and 80% of profits. Hang on to the high-performing salespersons.


80/20 Principle

Customer Experience Management

Customer Experience Planning

Customer Retention at Dell

Customer Listening Tips




Dynamic Synergy with Customers  

Happy Business

Loving Customer Relationships

Dynamic Synergy with Customers

80/20 Principle of Customer Success

Customer Service as a Differentiator

Achieving Deep Customer Focus

Surprise Your Customers

Partner with Your Customers







Jack Welch advice business quotes

The best way to hold your customers is to constantly figure how to give more for less.

Jack Welch


Michael Dell advice

When you delight your customer consistently by offering better products and better services, you create strong loyalty. When you build a meaningful, memorable total experience, you win customers for life.

Michael Dell

Dell Inc.

Jeff Bezos story lessons quotes

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos




Estee Lauder advice

I want to show as many as I can reach, not only how to be beautiful, but how to stay beautiful.

Estee Lauder

Edward Deming advice quotes

Profit comes from repeat customers that boast about your project or service and that bring friends with them.

Edward Deming

Konosuke Matsushita advice quotes

Use complaints to strengthen ties with your customer.

Konosuke Matsushita










Vadim Kotelnikov advice quotes

Love breeds love. Love users of the product you create, and they will love you back.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon



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