Customer Success 360

Creating Customer Value: 10 Lessons from Konosuke Matsushita





Two Stories of Completely Different Customer Service



Jeff Bezos story lessons quotes

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos



Business e-Coach Business e-Coach


With customer care at heart, Business e-Coach creates unique customer value: It doesn't teach, it inspires. It helps people and companies unlock their inner creative power and achieve amazing results. That's why Ten3 Business e-Coach and Ten3 Mini-courses are so popular. People and companies from 130+ countries buy them.

e-Coach: 10 Success Lessons

Below are some unsolicited "Thank You!" notes that illustrate the value Ten3 Business e-Coach creates for people like you:

  • "I read your webpage and bells started ringing for me!" Zachrey Helmberger, USA

  • "It produces a 'bomb effect'!"Mikael Henzler, Germany

  • "It is boosting my creativity!"Udaysinh Patil, India

Much more unsolicited "Thank You!" notes are published here.

Customer Value Creation: Yin-Yang Strategies



Case Studies Fidelity Investments

Fidelity Investments defines quality as "How we organize, operate, evaluate, and continually improve all aspects of our business to maximize customer satisfaction and profitability over the long term." Employees are looking at the work the way the customer sees it, and customers don't care who did the work.

Fidelity also leverages the fact that it has thousands of representatives on the phone every day talking with customers – and getting good ideas from them. Through a system called Value Network, Fidelity gives its phone representatives a tool for providing the organization with unsolicited customer feedback.... More

3 Strategies of Market Leaders


 "Better service for the customer is for the good of the public, and this is the true purpose of enterprise." ~ Konosuke Matsushita



Case Studies Steve Jobs

Steve Jobs, founder of Apple Computer Company, viewed part of the company's mission and competitive advantage to be its ability to make computers user friendly for consumers, 'insanely great'.

"Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply," Steve Jobs said... More

Creating Sustainable Profits: 9 Questions To Answer

Case Studies Dell Computer Corporation

"It's amazing how few companies in our industry actually create technology with the customers' goals in mind ," says Michael Dell, the Founder of Dell Computers. "Turn your customers into your teachers," advises Michael Dell. "Always think bottom line – but not just yours. Consider your customers' bottom line as well. Can you save them money, while enhancing partnership with them? Think strategically about your customers' businesses, and find ways to help them cut costs and increase profits, all the while improving how they can serve their customers."... More

How To Create Greater Value Online

Case Studies Inland Empire Health Plan (IEHP)

The IEHP Team Culture supports a system to provide the best health care possible to people who need IEHP's collective support.

Below are the highlights that create and maintain the IEHP Team Culture:

  • Focus on our client’s needs, our reason for being... More

Case Studies Charles Schwab

Dave Pottruck, co-CEO of Charles Schwab, says that most of Schwab's huge innovations have come from asking customers questions:

  • What can we do better?

  • How can we make your life easier?

  • What new service or product would you like to see us offering?... More