Value Chain

Performance

Customer Service

 

User Experience (UX)

Definition    Design    Example

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo

L-Creator

   

   

User Experince (UX) Dedsign Process  

User Experience Defined

User experience as an individual’s perceptions, emotions and responses that result from using a utility – a website, product, service, interaction platform, complex solution, system and other user-focused solutions.

 

 

Vadim Kotelnikov advice quotes

User experience innovation is an entrepreneurial way to tell users 'I love you!"

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

 

 

 

The initial user experience design employs a combination of design thinking, art, science, experience, user intelligence, empathy, market intelligence, and intuition. User insights obtained after studying user behaviors during the testing process led to improvement of the initial user experience design.

For some soft creations, like websites or educational resources, user experience design is a continuous improvement journey.

Example: Quora social network

 

Sample Job Descriptions

User Experience Design Manager

Digital Experience Design

Customer Experience Consulting

 

 

 

 

 

 

Vadim Kotelnikov advice quotes

Coaching by Example: Innompic Games

Vadim Kotelnikov personal brand logo

 

 

 

Innompic Games is a multi-purpose radical innovation with a daring vision on turning the Earth to the Planet of Loving Creators.

Innompic Games inspire entrepreneurial creativity, innopreneurial smartness, challenge-based accelerated learning, creative teamwork, joyful artful performances, cross-cultural collaboration and friendship.

At the end of Innompic Games, participants are invited to provide a structured feedback that helps designers of Innompic Games to assess user experience and improve it. The feedback form contains three questions:

1. What did you like most?

2. What did you learn?

3.How Innompic Games could be improved?

 

Customer Experience Management

Customer Experience as a Love Story

 

 

 

 

Sample Job Description

 

User Experience Design Manager

Responsible for establishing and executing the User Experience vision and roadmap for high-priority company applications.

Facilitates the processes of executing and reviewing UX Design to ensure quality and alignment to the UX Strategy... More

 

   

Love Your Users

Innovation is Love

Empathize with Your Users

Loving Customer Relationships

Customer Experience

Customer Experience Journey as a Love Story

Customer Experience Planning

Customer Experience Management

How To Build the Best Customer Experience

Customer Value Management (CVM)

6Ws

Customer Value Journey

 

 

Vadim Kotelnikov advice quotes

Love for customers is the springhead of the cascade of innovations and the river of revenues.  >>>

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

 

 

 

 


 

 

 

 

Vadim Kotelnikov advice quotes

Love breeds love. Love users of the product you create, and they will love you back.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

 

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Konosuke Matsushita advice quotes

After-sales service is extremely important; it is through such service that you get permanent customers >>>

Konosuke Matsushita

Panasonic

Michael Dell advice

It's our goal to know our customers' needs as well as or better than they do.

Michael Dell

Dell Inc.

Jeff Bezos story lessons quotes

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Amazon

 

 

  ▪  Customer Satisfaction  >>  Measure