NLP Guidelines for Conflict Resolution

  • only those people directly involved in the conflict should be included in the problem solving  Download PowerPoint presentation, pdf e-book

  • don't start the process with one fixed, preconceived solution or a number of alternative solutions. The important thing that you and the others remain open to new solutions... More

NLP Technology of Achievement

Three Rules for Dealing with Rude and Unfair Clients

  1. Just because they are being negative, you don't have to be rude or defensive concentrate on the problem, not the person

  2. While trying to resolve the conflict, keep in mind that you cannot change the past, only the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.

  3. To salvage the relationship, search for a solution in cooperation with your client; re-focus his or her attention from the problem to the solution ask him or her, what is it you can do to resolve the conflict.

Negotiation Tips  >>  Wise Agreement

Resolves conflicting interests fairly... More

Negotiation DOs and DON'Ts

4 NLP Perceptual Positions

Resolving conflicts between management and employees, between business partners, between sellers and customers and so on is an important part of performance management activities... More

Same Reality, Different Perceptions

Win-Win Mindset

Win-Win sees life as a cooperative, not a competitive arena. Win-Win means that agreements or solutions are mutually beneficial, mutually satisfying. With a Win-Win solution, all parties feel good about the decision and feel committed to the action plan... More

4 Types of Problems

Problem Solving Strategies: 4 Levels  Download PowerPoint presentation, pdf e-book

Creative Problem Solving

How To Solve People Problems

Turn Problems to Opportunities: 6 Tips

Brainstorming: 10 Rules

No-Lose Method

The No-lose Method produces a solution that brings mutual need satisfaction. It is acceptable to everyone, so nobody feels a loser... More

NLP Solutions: Dealing with Rude and Unfair Clients

First of all, you need to set aside sufficient time for solving the problem and give the client your attention.

Also keep in mind that you don't have to be rude or defensive even if you feel that your client is unfair. Doing this would communicate that it is the client who is the problem, not that the client has a problem that needs to be solved.

Some clients are rude just because they may believe that it is the only choice they have and they are used to getting their way in this manner. In this case, you have an opportunity to educate, to teach them new choices, and also discover new ways for keeping such clients. You cannot change the past, but you can change the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.

If you wish to salvage the relationship, try to find a solution in cooperation with your client. Rather than coming up with your all your own scenarios that don't match what your client wants, ask him or her: "What is it that we can do right now to make this right?" Such a question will help you to stop your client focusing on the problem and start focusing on finding a solution. It also communicates them that you are also attempting to solve the problem. Once you get a response, you have a point to start negotiating from.

Resolving Conflicts Between Business Partners

"No one so thoroughly appreciates the value of constructive criticism
as the one who is giving it."
~ Arthur Robinson

If you succeeded in building mutual trust with your business partner, it will serve as a strong foundation that will free you to respond together to the unexpected, which is essential for mutual creativity in conflict resolution. Business is too complex to expect ready agreement on all issues, and trust, thus, does not imply easy harmony. "However, in a trusting relationship conflicts motivate you to probe for deeper understanding and search for constructive solutions. Trust creates good will, which sustains the relationship when one firm does something the other dislikes. Having trust gives you confidence in a relationship and makes it easier to build even more," says Jordan D. Lewis, the author of Trusted Partners.

Case Studies Toshiba

Toshiba believes in a flexible approach because some tension is natural in business partnerships, some of which may also sour over time. Toshiba executives believe that the relationship between the company and its partner should be like friends, not like that of a married couple. Toshiba senior management is often directly involved in the management of strategic alliances. This helps in building personal equations and resolving conflicts... More

Positive Thinking: 5 Benefits