for the Six Steps of the
No-Lose Method
Only those people directly
involved in the conflict should
be included in the
problem-solving.
① Identifying and Defining
the Problem
▪ your statement of the problem
should be expressed in a way
that does not communicate blame
or judgment;
▪ ask the other to state s/his
position and to get s/his
feelings out, else s/he wont be
ready for the remaining steps;
use
active listening if the
other initially gets angry or
defensive;
▪ try to understand each other's
feelings,
listen to emotions;
▪ define the problem in terms of
conflicting needs, not
conflicting solutions;
▪ be sure both of you accept the
definition of the problem.
② Generating Alternative
Solutions
▪ discuss to understand
perceptions and
assumptions;
▪ be
creative in generating
possible solutions, ask
'Why? What If?' questions,
waltz up with 'What If' scenarios;
▪
suspend judgment, discourage
evaluation until a number of
possible solutions is proposed;
▪ if things bog down, state the
problem again.
