Customere Focus Value Mantra Customer-focused Culture Love Your Custoemrs Empathise with Customers Shared Vision Surprise Customers Innovation is Love Customer Focus strategies  

Happy Business is about Love

Passion-driven innovations a pave the way to high profits. Love your customers, and they will love you back.

Loving is about striving to make your loved ones happier. If you make your customers feel happier, they will stay with you, and you both will enjoy this lasting loving relationship.







Vadim Kotelnikov advice quotes

For some, customer is the king, for others, customer is the god. For me, customer is a beloved friend I strive to make happier.

Vadim Kotelnikov, founder of 1000ventures - personal logo Vadim Kotelnikov




Love Your Customers. Love for customers is the springhead of the cascade of inventions and the river of revenues.

Innovation Is Love. Innovation is actually a very simple phenomenon. Innovation is about love: do what you love to do and love your customers.

Loving Customer Relationships. Do your best to make your beloved customers to feel happier, and they will stay with you.

  Love for customer quotes, springhead, cascade of innovations, river of revenues, Vadim Kotelnikov, photogram



Customer-focused Culture

A customer focus as opposed to "customer driven" or "market driven", both internal and external, implies that you don't just respond to what customers say they need and want, but you apply your own body of knowledge acquired from years of experience and study, in addition to your best knowledge of the customer, to deliver a product or service that will exceed customer expectations, satisfy their emotional need, achieve delighted customers and lead to customer success... More


Customer-driven Innovation

Empathise with Customers

Empathetic Marketing

Emotional Marketing




Vadim Kotelnikov advice quotes

Listen in a way that customers love to tell you about their needs and desires. Communicate benefits of your solution in a way that customers love to listen to you.

Vadim Kotelnikov, founder of 1000ventures - personal logo Vadim Kotelnikov




Customer Care as a Key to Business Success

Customer care is not a technique, it is a mindset. It is a customer-focused corporate mindset and culture that inspires teams to keep creating and delivering extraordinary customer value and thus helps companies acquire new customers, provide superior customer satisfaction, and build customer loyalty... More


Customer Experience as a Love Story

Listen to Your Customers

White Marketing






Customer-focused TQM

Total Quality Management (TQM) activities shifted their emphasis from maintaining quality throughout the production process to building quality into the customer value created by the firm by designing and developing products that meet or exceed customer requirements and expectations. Customer-oriented TQM means also that one should always satisfy and never inconvenience the people in the next process because they are customers... More


Customer Experience Management

Customer Intimacy

Customer Feedback

Suggestion System





Sustain Customer Focus

Don't lose focus on the customer if you don't want to lose them and your business.

Sadly, mature companies often forget or forsake the thing that made them successful in the first place: a customer-centric business model. They lose focus on the customer and start focusing on the bottom line and quarterly results. They look for ways to cut costs or increase revenues, often at the expense of the customer. They forget that satisfying customer needs and relentless value innovation is the only path to sustainable growth.. This creates opportunities for new, smaller companies to emulate and improve upon what made their bigger competitors successful in the first place and steal their customers.

That's why large corporations keep trying to design business processes that will give them the customer-service advantages they once held as small businesses.

Google's 10 Guiding Principles
Focus on the user and all else will follow...

GE Leadership Effectiveness Survey (LES)
Has developed and communicated a clear, simple, customer-focused Vision / direction for the organization...


Impact of Customer Dissatisfaction

Deep Customer Focus

Love Your Customers

Creating Sustainable Profits: 9 Questions

Service-Profit Chain

Customer Insight

Customer Listening Tips

Customer Service as a Differentiator

Help Customers Solve Their Problems

Surprise Your Customers

Partner with Customers