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Know
Where
Remember the old joke about the car
mechanic who’s called in after every other mechanic failed? He
listens to the engine for a few minutes, then hauls off and
gives it a big swift kick in a certain strategic spot. Lo and
behold, the engine starts humming like a kitten. The mechanic
turns around, gives the car owner his bill for $400. The owner
is flabbergasted and demands an itemized breakdown and
explanation.
The bill says...
'$1 for my time, and $399 for
knowing where to kick.'...
More |
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Know
When
Timing is everything. You have to
know not only how to make a move, but when. “The value of
actions lies in their timing,” taught
Lao Tzu.
Customer value
derives from timely delivery. Change is unavoidable, but if you can
anticipate it and understand business cycles, you can
ride with change instead of being run over. |
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