Prepare to Win

A sample job description − job overview and responsibilities − is provided below.

The text and the right column contain links to relevant chapters of Business e-Coach that will help you to build the desired competencies.

  

 

 
   

Employer: Large U.S. Corporation

Job Overview and Responsibilities

 

  

 
 

A career in our Experience Design practice, A career in Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation.

  

Customer Experience Management

Plan

Customer Experience as a Love Story

  

 
 

You'll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.

  

Create Greater Value Online

Customer-focused Website

  

 

 

 
 

We help our clients build a customer centric organisation through differentiated and brand defining customer experiences.

  

Customer-focused Culture

Brand Management

  

 

 
 

You'll help our team build a value based consumer model, coupled with quantitative analysis and digital technology based on the client s target customer base.

  

User Experience

Job Description

  

 
 

To really stand out and make us fit for the future in a constantly changing world, each and every one of us needs to be a purpose-led and values-driven leader at every level.

  

Surprise to Win

Strategic Creativity

Creative Leadership

  

 
 

To help us achieve this we have our global leadership development framework.

 

Leadership Development

  

 
 

It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

  

Life-Business Synergy

Soft Skills Pyramid

Advanced Soft Skills

  

 
 

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

  

Creative Problem Solving (CPS)

  

 
 

Support team to disrupt, improve and evolve ways of working when necessary.

 		 

Team Leader

  

 
 

Arrange and sponsor appropriate assignments and experiences to help people grow, realise their potential and support their long-term aspirations.

 		 

Super-Leadership

Inspirational Leader

  

 
 

Identify gaps in the market and spot opportunities to create value propositions.

  

Customer-focused Innovation

  

 

 
 

Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

  

Master of Business Synergies (MBS)

  

 
 

Fostering innovation among other members of the design team, as well as recommending team training opportunities and attending educational seminars upon request.

  

Value Innovation

Innovation is Love

Customer Feedback

  

 
 

Utilizing digital marketing communications know-how and innovation, problem solving, and a solutions oriented mind-set to create visual concepts and execute digital strategies for team review that leverage related technology and applications.

  

How To Make Effective Presentations

Presentation that Inspires Change

  

 
 

Identifying and addressing client needs, building relationships with clients, developing an awareness of Firm services, approaching the client in an organized and knowledgeable manner, delivering clear requests for information, and demonstrating flexibility in prioritizing and completing tasks.

  

Customer Relationship Management

CRM

CRM Benefits

  

 

 

 
 

Leading, managing, growing and developing department staff across multiple locations.

  

Leader-Manager Synergy

  

 
 

Providing thought leadership and advising peers on industry-leading practices.

  

Opinion Leader

  

 
 

Manage diversity, promote, and encourage others to value differences when working in diverse teams.

  

Integrated Diversity

  

 
 

Identifying and promoting opportunities around hiring, staffing, coaching and training that result in a positive work environment that fosters a pattern of long-term staff retention.

  

Find the Right Fit for Every Employee

Motivational Coaching

  

 
 

Collaborating with operations team and practice Partners/Principals to assist in expanding practice as well as advising on and addressing issues that impede optimal department functionality.

  

Cross-functional Teams

GE Work Out

  

 

 

PowerPoints for sale

Smart & Fast

Winning Organization

  

 

 

 
 

Identifying new business opportunities, participating in pitches, expanding existing client relationships and maintaining an extensive network of professional connections that can be tapped for outreach.

  

International Reciprocal Brand Ambassador Network (IRBAN)

  

 
 

Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

  

Results-based Leadership

  

 
 

Influence and facilitate the creation of long-term relationships which add value to the firm.

  

Explore Your Relationships

  

 
 

Uphold the firm's code of ethics and business conduct.

  

Shared Values

  

 

 

 

 

 
 

MBA makes you eligible.

MBS makes you desirable