❶  Set the goal
Decide what it is you would like to happen as a result of your
communication, but keep the mind open to new ideas that may emerge.

❷  Think win-win
Believe that everyone can win and
constantly seek mutual  benefits  in all business interactions. Avoid offensive or battlefield metaphors that reinforce a win-lose rather than a win-win attitude.



❸  Listen actively
Concentrate on the speaker's message and keep an open mind. Don't stop listening if you hear something that you disagree with. Rephrase the key points to ensure you understand: "If I understand you correctly, you mean that..."

❹  Give people time to digest a new idea
People always resist change, new ideas and new courses of action, even if the ideas are good for them. "
Don't expect to "win" the first time. Your first job is just to start the other person thinking," advised Benjamin Franklin. >>>

❺  Invite participation
Leverage diversity. Hold meetings that include employees from
different areas and encourage contributions. Encourage questions and respond to all queries.

❻  Be frank
Convey bad news as well as good. Don't be afraid to talk about failures but create feeling that
failures are steps to success and part of organizational life. Distinguish between noble and stupid failures. The only true failures are mistakes that are made over and over without learning from them.

❼  Follow through
If a promise is made or an agreement reached, follow it up with
action, even if the action ends up being an explanation of why the promise can't be kept in its original form.

❽  Give positive feedback
Too many people forget that feedback can be positive as well as negative.  Positive feedback f
ocuses on improvements achieved or possible; creates trust and cooperation.

❾  Connect personally
Some employees are not in frequent contact with managers or each other. Occasional face-to-face interactions give more weight to subsequent telephone conversations, e-mail messages, or memos.



❿  Extend externally
Ensure that good within-enterprise
communication is carried over to outside parties like customers and suppliers.






Business Communication

Articulate Your Vision

Project Communication

Public Relations Marketing

Communicate the Strategic Direction


Format    Visuals

How To Keep Your Audience Interested

Venture Presentation

8 Issues in 8 Minutes    How To Make


Negotiation DOs and DON'Ts

Negotiation Tips    Conduct During Negotiations

Separate the People from the Problem

Managerial Communication

4 NLP Perceptual Positions

Be Charismatic

Presentation: Focus On Your Audience

Influencing People: Yin-Yang Strategies


Cultural Differences  Download PowerPoint presentation, pdf e-book

Empathetic Marketing

Emotional Marketing

Selling Is Problem Solving

Synergistic Selling: 3 Components

Your Business Skills

Speaking    Writing

Intellectual Teamwork  >>  Team Creativity


Effective Meeting How To Plan and Run

People Skills 360

Win-Win Mindset

Creating Greater Value for People Around You

Managing Cross-cultural Differences

Cross-Cultural Communication

12 Tips for Global Business Travelers


Lingo of Employers and Employees

Cross-Cultural Differences