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Developing Your Business Skills Dealing With Business People |
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By Vadim Kotelnikov, Founder, Ten3 BUSINESS e-COACH – Your 360 Achievement Catalyst, 1000ventures.com and Success360.com
"Since most of us spend our lives doing ordinary tasks, the most important thing is to carry them out extraordinary well." – Henry David Thoreau
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The Business of Building Relationships As a business professional, you should ask yourself: "What business am I in?". The answer is quite simple: if your business has anything to do with people – and ALL businesses do – you are in the business of building relationships. "Some people think that if they sell things, they are in the business of selling. They aren't. They are in the business of building relationships – because that's how you sell things. Those in management are also in the business of building relationships, because that's how you get things done."1... More Influencing People In every organization and business activity, influential people succeed and non-influential people don't. You cannot influence someone unless he or she likes you in some way. People are motivated for their reasons, not yours. Rapport is the key to influence. Rapport and influence start with acceptance of the other person's point of view, their state and their style of communication. To influence you have to be able to appreciate and understand the other person's standpoint. And these work both ways: I cannot influence you without being open to influence myself... More
Negotiating
Negotiation
is the game of life and business, the lifeblood of
relationships, and a positive way of
structuring the communication process.
Whenever you attempt to reconcile differences, resolve disputes,
manage conflict,
influence others, establish or improve
relationships you are negotiating... Making Effective Presentations
To communicate effectively, don't try to say all you know
–
say only what your audience needs to know. Sort out relevant data from a
huge amount of available input and convey only what helps your audience take
productive action. Turn data into information that has clear meaning and
relevance to your audience...
More Selling By Coaching Treat your prospective customer as a player who wants to achieve extraordinary results. You are to help the player win. Listen to words, body language and emotions to understand the player's both conscious and unconscious needs.... More Leadership Leadership is the process of directing the behavior of others toward the accomplishment of some common objectives. Leadership is imperative for molding a group of people into a team, shaping them into a force that serves as a competitive business advantage. Leaders know how to make people function in a collaborative fashion, and how to motivate them to excel their performance. Leaders also know how to balance the individual team member's quest with the goal of producing synergy – an outcome that exceeds the sum of individual inputs... More
Inspirational Leadership: 10 Roles Inspirational leaders create an inspiring culture within their organization. They supply a shared vision and inspire people to achieve more than they may ever have dreamed possible. They are able to articulate a shared vision in a way that inspires others to act. People do what they have to do for a manager, they do their best for an inspirational leader... More
Managers: Provide resources. ► Resulting synergy: Employee empowerment... More Results-based Leadership Results-based leadership has relentless emphasis on results in the four areas:
Effective Listening When asked what they consider the single most important factor for business success, many business leaders come up with listening. Your cannot establish trust and build relationships if you cannot listen. "In selling, there is probably no grater asset", says Mark McCormack, the author of What They Don't Teach You at Harvard Business School... More Entrepreneurship
Entrepreneurial Creativity Entrepreneurial creativity = creativity × entrepreneurial action. It is about coming up with ideas and converting them into innovative business activities... More
5 Essential Strategies for Managing Up There are five laws that you absolutely must follow if you have any hope of creating, maintaining, and managing any productive relationship with your boss... More Emotional Intelligence Emotional intelligence (EQ) is a key to effective leadership. It refers to your capacity to recognize your own feelings and those of others, for motivating yourself, and for managing emotions well in yourself and in your relationships. Emotionally intelligent leaders are more likely to achieve results and are effective in dealing with the complexity involved in leading change and organizational transformation... More Business Architect
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Bibliography:
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"NLP - the New Technology of Achievement", Steve Andreas and Charles Faulkner
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"The New Leaders", Daniel Goleman
