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Employee Satisfaction Achieving Corporate Success through Satisfied Employees |
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By: Vadim Kotelnikov
Founder, Ten3 Business e-Coach – Inspiration and Innovation Unlimited!
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"No matter how motivated an employee is, his or her performance is going to suffer if there isn't a supportive work environment." – Stephen Robbins |
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Why Employee Satisfaction? Retaining and finding the best staff is becoming harder and harder. Positively influencing staff is one way to develop an environment and culture where people want to do their best and want to stay. Success comes through people. If you understand what motivates people, you have at your command the most powerful tool for dealing with them to get them achieve extraordinary results. "When companies are effective in satisfying their employees, employees stay longer, make a deeper commitment to the business, recommend ways to improve the company's products and services, and work harder to satisfy the customer."1 "In almost every survey of factors that motivate employees in the workplace, job satisfaction is at or near the top of the list, far surpassing pay and benefits."2 Creating a work environment that encourages rapid response to customers' needs and attentive follow-through is the key to leveraging the power of your service-profit chain. This is only possible when people are empowered to make decisions and are motivated to solve problems. Encourage employees to go beyond the literal boundaries of their jobs – to make suggestions for improvement – and you will gain not just a part, but the full potential of their contributions to the business. The Power of Recognition There is ample research to show people are more motivated by recognition than money. Despite this "it is rare that a business has a systematic process for thanking staff let alone some other accomplishment above and beyond. Simple fact many of the coming X and Y generation won’t put up with coercion and fear tactics to keep a job. They will seek out work places that are positive, productive, able to learn new skills and enjoyable. In short Employers of choice or “Good Boss”™ environment."5 Reward Systems The greatest management principle is that the things that get rewarded get done. The only way employees will fulfill your dream is to share in the dream. Reward systems are the mechanisms that make this happen... More Inspirational Leadership: 10 Roles Coach and train your people to greatness. Make business fun... More
As business today is about passion and winning and creating new things, fun has become a big element in the business strategy of many highly successful businesses. No one should have a job they don't enjoy. "If you don't wake up energized and excited about tackling a new set of challenges, then you might be in the wrong job."3... More
Quick and easy
Kaizen is aimed at
increasing
productivity,
quality, and worker satisfaction, all from a very grassroots level.
Every company employee is encouraged to come up with
ideas –
however small – that could improve his/her particular job activity, job
environment or any company process for that matter.
The employees are also encouraged to implement their ideas as small changes can be done by the worker him or herself with very little investment of time. Quick and easy Kaizen helps eliminate or reduce wastes, promotes personal growth of employees and the company, provides guidance for employees, and serves as a barometer of leadership. Each kaizen may be small, but the cumulative effect is tremendous. The quick and easy kaizen process works as follows:
Case in Point Canon The six guidelines of the Canon Production System (CPS) are:
Empowering the People Around You: 3 Rules The three general rules for empowering the people around you, which apply to everyone you meet, are appreciation, approval, and attention. Voice your thanks and gratitude to others on every occasion. Praise them for every accomplishment. And pay close attention to them when they talk and want to interact with you. These three behaviors alone will make you a master of human interaction and will greatly empower the people around you... MoreCoaching “Some data show the quality of the relationship between boss and subordinate is a major predictor of intentions to remain,” says Davis Fitzhugh, professor of business administration at Harvard University. “Coaching, which can help managers talk with subordinates about their developmental needs, absolutely affects the relationship positively. And that’s a big payoff.” 4 A study of 100 executives made by Manchester Inc. showed that a combination of change-oriented coaching and growth-oriented coaching resulted in an average return on investment of 5.7 times the initial investment, with a myriad of specific improvements. For example, customer service improved 39%, bottom line profitability increased 22%, working relationship with direct reports improved as reported by 77% of executives, and job satisfaction soared 61%... More
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