People Power:

Performance Management

Employee Satisfaction

Achieving Corporate Success through Satisfied Employees

"No matter how motivated an employee is, his or her performance is going to suffer if there isn't a supportive work environment."

– Stephen Robbins

Why Employee Satisfaction?

Retaining and finding the best staff is becoming harder and harder. Positively influencing staff is one way to develop an environment and culture where people want to do their best and want to stay.

Success comes through people. If you understand what motivates people, you have at your command the most powerful tool for dealing with them to get them achieve extraordinary results. "When companies are effective in satisfying their employees, employees stay longer, make a deeper commitment to the business, recommend ways to improve the company's products and services, and work harder to satisfy the customer."¹

"In almost every survey of factors that motivate employees in the workplace, job satisfaction is at or near the top of the list, far surpassing pay and benefits."² Creating a work environment that encourages rapid response to customers' needs and attentive follow-through is the key to leveraging the power of your service-profit chain. This is only possible when people are empowered to make decisions and are motivated to solve problems. Encourage employees to go beyond the literal boundaries of their jobs – to make suggestions for improvement – and you will gain not just a part, but the full potential of their contributions to the business.

The Power of Recognition

There is ample research to show people are more motivated by recognition than money. Despite this "it is rare that a business has a systematic process for thanking staff let alone some other accomplishment above and beyond. Simple fact many of the coming X and Y generation won’t put up with coercion and fear tactics to keep a job. They will seek out work places that are positive, productive, able to learn new skills and enjoyable. In short Employers of choice or “Good Boss”™ environment."⁵

Reward Systems

The greatest management principle is that the things that get rewarded get done. The only way employees will fulfill your dream is to share in the dream. Reward systems are the mechanisms that make this happen... More

Inspirational Leadership: 10 Roles

Coach and train your people to greatness.

Make business fun... More

Quick and Easy Kaizen

Quick and easy Kaizen is aimed at increasing productivity, quality, and worker satisfaction, all from a very grassroots level. Every company employee is encouraged to come up with ideas – however small – that could improve his/her particular job activity, job environment or any company process for that matter. The employees are also encouraged to implement their ideas as small changes can be done by the worker him or herself with very little investment of time.

Quick and easy Kaizen helps eliminate or reduce wastes, promotes personal growth of employees and the company, provides guidance for employees, and serves as a barometer of leadership. Each kaizen may be small, but the cumulative effect is tremendous.

The quick and easy kaizen process works as follows:

1. The employee notices a problem or an opportunity for improvement... More

References:

1. Extreme Management, Mark Stevens

2. Exceptional Customer Service, Lisa Ford, David McNair, and Bill Perry

3. The Welch Way, Jeffrey A. Krames

4. The Coaching Culture: The Importance of Continuous Development, Leadership Guide Magazine

5. Motivating Employees, Kerry Larkan