Efficiency Improvement

 You & Your Team

Your Cross-Functional Excellence

Process Thinking

Systems Thinking

Lateral Thinking

Managerial Leadership

Results-Based Leadership

Managing Knowledge Workers

Effective Motivation

Attitude Motivation

Incentive Motivation

Improving Individual Performance

Working Smarter

Team Building and Teamwork

Top Management Team

Cross-Functional Teams

Employee Empowerment

Energizing Employees

Managing Cross-Cultural Differences

Knowledge Management

Creativity Management

Idea Management

Managing Tacit Knowledge

Managing Change

Resistance to Change

Leading Change

 Your Organization

Corporate Culture

Shared Values

Establishing Institutional Excellence

Balanced Business System

Knowledge Enterprise

Process-managed Enterprise

Continuous Improvement Firm (CIF)


80/20 Principle of the Firm

Innovation-friendly Organization

Learning Organization

Teaching Organization

Coaching Organization

GE Work-Out

Business Enablers

People Power



New Business Model

Centerless Corporation

Extended Enterprise



IT Architect

Enterprise Resource Planning (ERP)

 Your Processes

Business Process Management

Business Processes

Enterprise Process Management

Cross-functional Management (CFM)

Process Management Software

Managing Your Value Chain

Lean Production


Customer Partnership

Virtual Integration

Sustainable Growth

Sustainable Competitive Advantage

Innovating versus Operating

Quality Management

Total Quality Management (TQM)

Deming's 14 Point Program

Six Sigma

Performance Measurement

Balanced Scorecard


360 Degree Evaluation

Building Strategic Partnerships


Cleaner Production




Kaizen Mindset

  • Not a single day should go by without some kind of improvement being made somewhere in the company... More

8 Best Practices of Successful Companies

  • Use techniques (like "process mapping" and "benchmarking") to achieve continuous improvement... More


Business Process Thinking Check List

13 Questions

  • What efforts to improve your process are now under way?... More

Quick and Easy Kaizen

3 Guiding Principles

  • The smaller ideas, the better. Kaizen is small ideas. Innovation takes time and is costly to implement, but kaizen is just day-to-day small improvements that when added together represent both enormous savings for the company and enormous self-esteem for the worker... More

Kaizen and Kaikaku

  • Kaizen is evolutionary, focused on incremental improvements.

  • Kaikaku is revolutionary, focused on radical improvements

10 Kaikaku Commandments

Successful Implementation of Kaizen Strategy

7 Conditions

  • Top management commitment... More


Main Subjects for Suggestions in Japanese Companies

  • Improvements in machines and processes... More

Be the Best Possible

10 Tips by Ten3 NZ Ltd.

  • Good enough seldom is.  Organisations that are continually productive and profitable incessantly strive for quality and excellence.  Acknowledging that your customers are not prepared to accept an attitude of "that's good enough," how does your organisation's quality standards rate as against its competitors?  How do your own personal levels of excellence and quality rate against your current and potential competitors in the employment market?  If you don't know the answer/s to these questions, then resolve to find them out immediately.  The longer you delay, the larger the gap may be growing between you and your competition!... More

80/20 Principle of the Firm Employee Empowerment Customer Retention Venture Management (MBS e-course) 1000ventures.com Ten3 Business e-Coach: why, what, and how 80/20 Principle 80/20 Law of the Firm / 80/20 Theory of the Firm

Key Features of Continuous Improvement Firm (CIF)

compared with Mass Production (MP) firms

  • Uses flexibility as a major competitive strategy

  • Achieves flexibility through generalization of the work force

  • Utilizes human resources to produce a constant stream of improvements in all aspects of customer value, including quality, design, and timely delivery at reduced costs


Canon Production System (CPS)

Key Benefits

The Toyota Way

14 Principles

Main Difference Between TQM and Six Sigma

  • Total Quality Management (TQM) programs focus on improvement in individual operations with unrelated processes; as a consequence, it takes many years before all operations within a given process are improved

  • Six Sigma focuses on making improvements in all operations within a process, producing results more rapidly and effectively

TPS-Lean Six Sigma

Critical Success Factors

Competitive Strategies

Survival Strategies

Market Leadership Strategies

Functional improvements

Enterprise-wide Business Process Management

... More

Balanced Organization: 5 Basic Elements

Performance Management (Water):

When to Apply Operational Excellence Programs?

A program to enhance operational excellence makes the best sense when there are significant opportunities to improve by bringing the underperformers up to the level of the best-performers within a given business paradigm. "This is the focus of most best-practices programs: stop reinventing the wheel and make sure that everyone, everywhere is operating with the best available knowledge."8

Keep in mind however, that without a proper differentiation strategy, mastering operational effectiveness alone is not enough to win the marketplace.

=> Why Google+ Failed

Leadership in operational costs of production that allows for low prices is very difficult to sustain. Price wars are very dangerous, so avoid them wherever possible.

 Case in Point  Using the Best Practice at GE: The Trotter Scorecard

Many GE business units employ a tool called the Trotter Matrix to check on their use of best practices. The scorecard was developed by Lloyd Trotter, who ran the Electrical Distribution and Controls side at GE. He listed six desirable attributes for each of his plants and then scored each attribute... More

Continuous Improvement Firm (CIF)

CIF is a firm continuously improving on value due to improvements in productivity initiated by the members of the general work force.

Productivity in CIF is broadly defined to include all facets of product quality as well as output per worker. A basic operating principle of the CIF is that improvements in product quality often produce simultaneous reductions in costs.

The key success factor in this endogenous, incremental and continuous technological and operational change is the organization and management of the firm in such a way that all members are motivated to promote change and are supported in their effort to do so. What is remarkable about the CIF is its ability to operate simultaneously in all innovative arenas: new products, new technology, new organizational forms, and new customer relationship management... More


Kaizen is the  the Japanese concept of effective management. Kaizen strategy calling for never-ending effort for improvement at all organizational levels, is the most important Japanese management concept and the key to the country's competitive advantage.

Kaizen concentrates at improving the process rather than at achieving certain results. Such managerial attitudes make a major difference in how an organization masters change and achieves improvements... More


The 5S Program defines the steps that are used to make all work spaces efficient and productive, help people share work stations, reduce time looking for needed tools and improve the work environment... More

Quick and Easy Kaizen

Quick and easy Kaizen helps eliminate or reduce wastes, promotes personal growth of employees and the company, provides guidance for employees, and serves as a barometer of leadership. Each kaizen may be small, but the cumulative effect is tremendous.

The quick and easy kaizen process works as follows:

  1. The employee notices a problem or an opportunity for improvement... More

Suggestion Systems: American-style vs. Japanese-style

The American-style suggestion system stresses the suggestion's economic benefits and provides economic incentives.

The Japanese-style suggestion system stresses the morale boosting benefits of positive employee participation... More

 Case in Point  Canon: Eliminating 9 Wastes

The objectives of Canon Production System (CPS) are to manufacture better quality products at lower cost and deliver them faster.

Canon invited all their employees to suggest ideas for improvement and developed 6 Guidelines for the Suggestion System to make it most effective.  The company developed also a list of 9 wastes to help their employees become problem-conscious, move from operational improvement to systems improvement, and recognize the need for self-development... More

 Case in Point  14 TQM Slogans at Pentel

Pentel is a Japanese firm manufacturing stationary products. The following is a list of 14 Pentel's slogans for explaining Total Quality Management (TQM) and Quick and Easy Kaizen philosophy to its employees.

  1. Subscribe to the customer-first concept... More

STRIDES Problem Solving Model

The STRIDES model was developed by the Quality Support Council of Fidelity Investments. This problem solving model provides employees in every part of the corporation with a common language and process for implementing Kaizen a strategy of continuous improvement. As stated in Fidelity's Models for Quality Improvement, STRIDES is the approach to use "where the problem is more complex."... More

Lean Production

Lean is about doing more with less: less time, inventory, space people and money.

Lean Enterprise: 13 Tips

Lean Manufacturing (also known as the Toyota Production System) is, in its most basic form, the systematic elimination of waste - overproduction, waiting, transportation, inventory, motion, over-processing, defective units   and the implementation of the concepts of continuous flow and customer pull. Five areas drive lean manufacturing/production: cost, quality, delivery, safety, and morale. Just as mass production is recognized as the production system of the 20th century, lean production is viewed as the production system of the 21st century... More

Six Sigma

Six Sigma is a long-term, forward-thinking initiative designed to fundamentally change the way corporations do business. It is first and foremost "a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place... More

Enterprise-wide Business Process Management (EBPM)

EBPM can assist you to develop greater clarity on strategic direction and cascade it through your organization. A process-managed enterprise supports, empowers and energizes employees, encourages their initiative, enables and allows its people to perform process work. Value chain leadership requires cultivation of a shared vision in all participants.

The shared vision provides common direction and focus, motivates personal, team, and organizational learning, and thus enables all participants in the value chain to work toward common goals... More

Inspirational Business Plan: Successful Innovation

Targeted Market: "We know where most of the creativity, the innovation, the stuff that drives productivity lies in the minds of those closest to the work." Jack Welch... More


 Discover much more in the


Principal Lessons About Operational Excellence Programs...

Process-managed Enterprise...

Process Thinking...

BPMS: Business Process Management System...

Reward System...

Measuring Efficiency Improvement...

Two Elements of a Contemporary Measurement System...

Apply 80/20 Rule to Improve Your Margins...

A Connected Enterprise...

Extended Enterprise...

Virtual Integration...

Business Process Outsourcing (BPO)...


Bridging IT-Business Divide...

IT Architect...

Cleaner Production...

 Case in Point:  General Electric...

 Case in Point:  GE Work-Out...

 Case in Point:  Dell Computer Corporation...

 Case in Point:  British Petroleum...

 Case in Point:  Toyota Production System...

 Case in Point:  "Great Game of Business"...

 Case Study  Amazon.com...

 Case Study  Avis...

 Case in Point:  Six Sigma Implementation at GE...

 Case in Point:  Lean Production at Gold Seal Engineering...




  1. "Liberation Management", Tom Peters

  2. "The Project Manager's MBA", by D.J. Cohen and R.J. Graham

  3. "ICB - IPMA Competence Baseline", by IPMA

  4. "Extreme Management", Mark Stevens

  5. "Relentless Growth", Christopher Meyer

  6. "Leading Change", James O'Toole

  7. "It's not the BIG and eats the SMALL... it's the FAST that eats the SLOW", J. Jennings and L. Haughton

  8. "Agenda", Michael Hammer

  9. "The Centerless Corporation", Bruce A.Pasternack and Albert. J. Viscio

  10. "The 22 Immutable Laws of Marketing", Al Ries and Jack Trout

  11. "Direct from Dell", Michael Dell with Catherine Fredman

  12. Kaizen: The Key To Japan's Competitive Success, Masaaki Imai

  13. Gemba Kaizen: A Commonsense, Low-Cost Approach to Management, Masaaki Imai

  14. "Lean Manufacturing That Works", Bill Carreira

  15. "Toyota Production System," Taiichi Ohno

  16. Deming's 14 Point Plan for Total Quality Management (TQM)

  17. Successful Implementation of Kaizen Strategy: 7 Conditions, Masaaki Imai

  18. 9 Waste Categories and 6 Guidelines of the Canon's Suggestion System

  19. Five Ss at Canon

  20. 10 Commandments of Improvement, Gemba Research

  21. The Toyota Way: 14 Principles

  22. GE Work-Out

Continuous Improvement Firm (CIF)

3 Basic Principles of Continuous Improvement

Suggestion Systems

Japanese-style Suggestion System

Fun4Biz Suggestion System

Lean Production

7 Principles of Toyota Production System (TPS)

5 Elements of Enabling a Lean Approach

7 Wastes

Quick and Easy Kaizen

Kaizen Mindset

Business Processes

Enterprise-wide Business Process Management (EBPM)

8 Essential Principles of EBPM

Business Process Thinking Check List: 13 Questions

4 Phases of IT/Business Alignment

Quality Management

14 TQM Slogans at Pentel, Japan

TPS-Lean Six Sigma Linking Human Capital to Lean Six Sigma

Smart Corporate Leader

Smart Business Architect

Using Best Practice: The Trotter Scorecard

Winning Organization

7 Tips for Eliminating Bureaucracy

Case Studies

Fidelity Investments: Practicing Kaizen

Canon Production System (CPS)